Support Contacts

Service Desk: 0800 6921122
Available between 8am and 6pm on weekdays.

E-mail: servicedesk@npia.pnn.police.uk
Queries received by e-mail are answered between 8am and 6pm on weekdays, and should be replied to within 48 hours.

Learner Support

How to register
This section offers support to learners wishing to use the police national managed learning environment. Registration provides access to a host of police e-learning, workbooks and other training materials. More

FAQs
1. What is the difference between NCALT and the MLE?
2. What is a Managed Learning Environment (MLE)?
3. How do I access the MLE?
Find out the answers to these questions and more


Force Support

Supported Implementation
In recognition of the risks and challenges associated in rolling out a national system across 43 diverse police forces, each with their own local configurations and requirements, NCALT made the MLE nationally available and offers support to forces when they are ready to engage the system. More

FAQs
1. Can we register a group of people at one time and how do
we do this?
2. What is CJX and why does NCALT have two web addresses (www.ncalt.com and www.ncalt.pnn.police.uk)?
3. What do forces need to do to utilise their local domain
on the MLE?
Find out the answers to these questions and more

Models for Learning

The latest NPIA Models for Learning documents can be found through our website. More