- What is the difference between NCALT and the MLE?
NCALT is the National Centre for Applied Learning Technologies, which produces and delivers e-learning, immersive learning (Hydra and Minerva) and the national Managed Learning Environment (MLE) for the UK police service. The MLE is the on-line learning delivery platform through which police officers and staff can access learning.
- What is a Managed Learning Environment (MLE)?
A Managed Learning Environment is a software system for managing learners, delivering e-learning content and learning resources. It also provides access controls and individual training plans.
NCALT has procured and customised a world class Learning Management System, Sum Total Enterprise Suite 7.1, to deliver a single national learning platform for the Police Service and wider policing community.
The MLE provides each Home Office force with its own local area (or domain), where it can not only access national e-learning materials but also publish its local learning materials and comprehensively track, manage and report on trainee progress.
- How do I access the MLE?
If you are accessing the MLE for the first time and haven’t received an activation email, you will need to register for access. Please click here to find out how you can register.
Once you are registered you will need to activate your “account”. An email will be sent to you asking you to click on a link to activate your MLE account. When you click on the link you will be asked to fill out your username, enter a password and confirm it.
For security reasons, your password must comply with the following rules:
- Passwords are case sensitive and must contain eight or more characters.
- There should not be three or more repeated charatcers together (e.g. XXX123456)
- The password may not contain your first name, last name or user name. (e.g. xJohnSmithx)
- Also the password may not be a common word found in the dictionary (e.g. umbrella)
You can get to the MLE in a variety of ways:
- Go to http://mle.ncalt.com
- Click on the Access e-learning button on the NCALT homepage
- If you are in the MPS, double-click on the e-learning icon on your desktop
- What do I do if I have forgotten my password?
Click on the forgotten details box above the username entry, which looks like this:
This will take you to this section: http://mle.ncalt.com/MLE/lang-en-gb/NCALT/forgot.aspx. Click on the link to go to this section now.
You will need to know your username or your secure email address. The MLE will provide instructions on the process to follow so you can reset your password. Passwords are case sensitive and must contain eight characters, have a capital letter and at least one number.
Alternatively, call your local force domain administrator or the Service Desk, who will be able to reset you password for you.
- I did not register myself on the MLE, but received an email telling me I have a new account - how did I get this account?
Your force may have already registered you on the system, in which case you will have received an email informing you that you have an account on the system.
- What do I do if I have forgotten my username?
Contact the Service Desk on 0800 692 1122 or servicedesk@npia.pnn.police.uk. Please note you will need to verify some security questions before you can be advised of your MLE account details.
- I don't have a .PNN email address, can I still register?
Yes, you can still register. Please contact Service Desk on 0800 692 1122 for further details.
- How do I find out what my email address it is?
Contact your local IT department to discover your work email address.
- I am trying to register, but get an error message saying my warrant or employment number is not valid or is already registered. How can this be?
You may already have an MLE account. Please contact your local MLE administrator or our Service Desk on 0800 692 1122.
- How do I register for a course?
After successfully logging onto the MLE, you will be able to navigate from the Welcome page.
To register on a course, from the Welcome page, go to the getting started section and click on the link, "search the catalogue", which looks like this:
When the catalogue page opens, type the name of your course or other known keywords into the search field. Choose your course by clicking on “Register” (enrols you) and then “Confirm Registration” (adds you to the roster). The course page opens and you will now be able to launch your course by clicking on the green arrow button.
- What if I lose connection or cannot finish the course?
When you next log-in you will be able to continue the course at the point you left it
- Can I access learning from my home computer?
Once you have registered and activated your MLE account, you access courses on the MLE from anywhere in the world 24 hours a day, 7 days a week, via the internet.
- How do I print a certificate once I have completed a course?
A certificate can be printed after you have completed a course. To do this, perform the following actions:
Go to Learn > Training Schedule. Select "Completed Activities" in the View options drop down. Click the underlined name of the course. When the page opens, click on the certificate logo under attempt history.
This will then open a pop-up window displaying your completed course certificate. Click on the “Print” button on the top right hand side of the pop-up box.
- Why am I getting a web marshal and page cannot be found error?
A Web Marshal error message implies that you are having a local IT problem. In order to resolve this, MPS staff will need to contact your IT Service Desk on Met Line 69555. Other forces please contact your force IT department. Please note that this is not an error generated by the MLE or NCALT, therefore we will be unable to resolve the issue.
- Why are some courses restricted? And how can I access these courses?
A course is restricted if it is likely to:
- Cause substantial distress to individuals;
- Make it more difficult to maintain the operational effectiveness or security of the UK or allied forces (military forces);
- Prejudice the investigation or facilitate the commission of crime;
- Impede the effective development or operation of government policy;
- Breach proper undertakings to maintain the confidence of material provided by third parties;
- Breach statutory restrictions on disclosure of material (does not include the Data Protection Act 1998, where non-sensitive information is involved);
- Disadvantage government or your own force in commercial or policy negotiations with others; or
- Undermine the proper management of the public sector and its operations.
Restricted content can only be accessed via a computer connected to the criminal justice extranet (CJX). All non-restricted content is available via the internet.
- What are the operational hours and days for the NPIA Service Desk?
The Service Desk is available between 8am and 6pm on weekdays only (excluding Bank Holidays). The telephone number is 0800 692 1122. You can e-mail service desk at servicedesk@npia.pnn.police.uk 24 hours a day, 7 days a week. Queries received by e-mail are answered between 8am and 6pm on weekdays and should be replied to within 24 hours.
